Frequently Asked Questions
Pricing & Bidding
Q: How do you handle pricing? Will there be surprise fees?
A: We believe in absolute transparency. For most residential services, we provide up-front, flat-rate pricing. You will know the exact cost and approve the work before we ever strip a wire. For large-scale commercial projects, we provide detailed, line-item RFPs.
Q: Do you charge for estimates?
A: For complex projects like 400-amp service upgrades or custom lighting designs, we provide a detailed consultation and quote. For standard repairs, we have a straightforward service call fee that covers the travel and the first phase of diagnostics.
Services & Expertise
Q: Do you handle commercial new construction?
A: Yes. We are fully licensed and insured (NC License #38428) and are currently accepting plans and RFPs for commercial upfits and new construction across the Triad.
Q: Can you help me pick the right EV charger or Generator?
A: Absolutely. We don't just "install boxes" we consult. We’ll look at your current load capacity and help you choose the most efficient Level 2 charger or generator interlock kit for your specific home needs.
Process & Communication
Q: How soon can you get to me?
A: We prioritize efficiency. By using our digital Jobber portal, your request goes directly into our queue. You’ll receive automated SMS updates so you know exactly when we are on our way.
Q: Are you a 24/7 emergency service?
A: While our standard hours are Monday–Friday, 8:00 AM – 5:00 PM, we do prioritize emergency repairs for existing clients and critical safety issues. Tap our phone number at the top of the site to call Sterling directly for urgent needs.